Per current mandatory health requirements from the City of Philadelphia, all attendees ages 5 and older must present proof of a COVID-19 vaccination in order to enter the venue and attend the show. In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations:
All fans ages 5 and older must be fully vaccinated against COVID-19 (at least two weeks after second dose) – and provide proof of vaccination prior to entering the venue. Masks will be required at all times except when actively eating or drinking. For those under 5 years of age or with a medical exemption, printed proof of negative test within 24 hours will be required along with the appropriate exemption documentation. These regulations will apply to all members of your party before they are allowed entry to the event and to any users of the tickets purchased by you.
In accordance with local guidelines. Until further notice, masks are required to worn at all times for attendees, regardless of vaccination status, except while actively eating or drinking.
Entry requirements and venue protocols are subject to change.
The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:
The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets.
The box office is open only on show days. On show days, the box office will open 2 hours prior to door time.
There is an $8 fee per ticket at the box office.
Phone Number: (215) 309-0112
Cash, MasterCard, Visa, Discover & American Express payment accepted.
All tickets can also be purchased via LiveNation.com or over the phone – 1 (800) 745-3000
Address: 858 North Broad Street, Philadelphia, PA 19130
Phone Number: (215) 309-0112
For general venue inquiries, please email: email@example.com
For sponsorship opportunities, please email: firstname.lastname@example.org
For season seat inquiries, please contact: email@example.com
For corporate & private event rentals, please contact: firstname.lastname@example.org
We are looking for fun, friendly, experienced employees with a passion for live music. If this sounds like you, send us an email at jobs@TheMetPhilly.com for more info.
The Met Philadelphia offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.
All Access Passes
All Access passes or Backstage Passes are not available for purchase. Visit LiveNation.com page to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
We have one ATM on site. Located adjacent to our merchandise stand.
If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. The Met Philadelphia does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.
To reduce staff contact with guest belongings, we have implemented the following bag policy: small clutch bags approximately the size of a hand (MAX 4.5”x 6.5”) ARE ALLOWED (and need not be clear). LARGER BAGS MUST BE CLEAR TOTE BAGS. NO OTHER TYPES OF BAGS WILL BE ALLOWED. ALL BAGS OVER 12″x12″x6″ ARE PROHIBITED. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.
Banners and Signs
Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.
Currently The Met Philadelphia cannot provide bike parking. The Met Philadelphia does not take responsibility for lost or stolen bicycles.
SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.
Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. Follow us on socials for real-time updates.
Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.
Most events are all ages. Any age restrictions would be listed on the venue and/or ticketmaster event page.
Conceal and Carry
The Met Philadelphia does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.
Credit/ Debit Cards
All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. ATMs will be accessible in various locations inside The Met Philadelphia. All merchandise stands take all major credit cards.
Guests are permitted to bring in One (1) factory sealed bottle of water up to 32 fluid oz. in size. This policy is subject to change based on artist requests or safety considerations. EMPTY Refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located near the stairs in the Lobby and on the Mezzanine level near the elevator
Drop off areas are located on Broad Street next to the venue.
In the event of an emergency while on site – The Met Philadelphia has trained paramedics to assist with any medical issues. First aid is located in the lobby of the venue, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social pages for the latest developments on event days.
If you are interested in working for the venue please click here.
There main entrance to the facility is located on Poplar Street. The Premium/VIP Ticket entrance is located on Broad Street. All guests using the Premium / VIP entrance must have the appropriate VIP level tickets.
If you need assistance while at an event, please see a member of our team.
The Met Philadelphia will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.
Gate Door times vary, but are usually 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times.
Group Ticket Sales
The Met Philadelphia does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (610)-784-5426. Premium Seating sells all VIP boxes and suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.
Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to ejection. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.
Guests with Disabilities
The Met Philadelphia strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.
Lost or Stolen Tickets
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.
Media Relations / Press Passes
Any media inquiries need to be directed to our Press Contact
First Aid is located in the venue lobby. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the lobby and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.
Merchandise will be available for all concerts at our Concert Gear booths located in the lobby. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.
There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.
For parking info, please visit our Parking + Travel page.
For unrivaled hospitality and the ultimate experience at our events, please call our Premium Experiences team at 610-784-5438 or email MetPremiumSeating@LiveNation.com
Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via LiveNation.com or on site at the venue. Premier Parking is located directly across the street on the North facing side of Broad Street. Premier Parking does not guarantee early exit out of the parking lot.
The Met Philadelphia participates in a venue wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.
Restrooms are located on every level of the facility toward the rear of the audience.
Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.
When coming through the doors, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the lobby and they will give you an alternative to our metal detectors. More information can be found here
Re-Entry is not permitted at The Met Philadelphia. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.
Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.
Your safety and security are most important to us. Click here for an outline our general venue’s guidelines.
There is no smoking in the venue.
Sponsorship / Hand Outs
All sponsorship inquiries should be directed to our office- please email: sponsorship@TheMetPhilly.com please call (610)-227-1165 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.
Strollers are not permitted inside The Met Philadelphia
Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.
Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
Will call tickets are available for pickup at the box office located inside the lobby of the venue. Please make sure that you have a photo ID matching the purchaser’s name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.