Showtime Redefined

Venue Info


Health & Safety

The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.

We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.

Box Office

The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets.

The box office is open Monday – Friday from 12pm – 5pm ET & on show days. On show days, the box office will open 2 hours prior to door time.

There is an $8 fee per ticket at the box office.

Phone Number: (215) 309-0112

Cash, MasterCard, Visa, Discover & American Express payment accepted.

All tickets can also be purchased via or over the phone – 1 (800) 745-3000

You can also purchase Met Philly tickets at the Fillmore or TLA box offices.

RUSH Ticket Program

Our RUSH Ticket Program is a great way to catch your favorite artist at The Met Philadelphia for one amazing price – simply visit our box office on the day of the show and access tickets starting at just $20*!

*RUSH Program tickets are limited and sold on a first come, first served basis*

Seating Chart


Address: 858 North Broad Street, Philadelphia, PA 19130

Phone Number: (215) 309-0112

For general venue inquiries, please email:
For sponsorship opportunities, please email:
For season seat inquiries, please contact:
For corporate & private event rentals, please contact:


Employment Opportunities

We are looking for fun, friendly, experienced employees with a passion for live music. If this sounds like you, send us an email at for more info.

Allowed / Not Allowed Items


  • Average size bags/back packs
  • Cameras – nonprofessional only, no detachable lenses (camera policy subject to change depending on the event)
  • Water – up to 1 liter in a factory sealed or empty bottle
  • Over the Counter Medication – must be factory sealed
  • Prescription Medication – the name on the label must match your ID
  • Cigarettes, Lighters & Electronic Cigarettes – smoking allowed in designated areas only
  • Signs – up to 8.5×11 inches in size

Not Allowed: 

  • Weapons of Any Kind
  • Outside Food or Beverage
  • Permanent Markers
  • Stickers
  • Outside Alcohol
  • Illegal Drugs/Substances
  • Glass Containers
  • Cans
  • Hard sided/large coolers
  • Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
  • Laser pointers
  • Animals (except service animals)
  • Fireworks
  • Selfie Sticks
  • Signs larger than 8.5×11 inches
  • Professional Cameras
  • Wallet Chains

Venue A-Z Info


The Met Philadelphia offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit page to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals- Service

Service animals are permitted inside the venue during events. Only registered working animals are permitted.


We have one ATM on site. Located adjacent to our merchandise stand.

Automobile Assistance

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. The Met Philadelphia does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Bag Inspections

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Banners and Signs

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Bicycle Parking

Currently The Met Philadelphia cannot provide bike parking. The Met Philadelphia does not take responsibility for lost or stolen bicycles.

Camera Policy

SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. Follow us on socials for real-time updates.

Cell Phones

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phones usage may not be allowed due to artist requests.


Most events are all ages. Any age restrictions would be listed on the venue and/or ticketmaster event page.

Conceal and Carry

The Met Philadelphia does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Credit/ Debit Cards

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. ATMs will be accessible in various locations inside The Met Philadelphia. All merchandise stands take all major credit cards.

Drinking Water

Guests are permitted to bring in One (1) factory sealed bottle of water up to 32 fluid oz. in size. This policy is subject to change based on artist requests or safety considerations. EMPTY Refillable plastic water bottles are permitted. Camelbacks are not permitted. Water fountains are located near the stairs in the Lobby and on the Mezzanine level near the elevator

Drop Offs

Drop off areas are located on Broad Street next to the venue.


In the event of an emergency while on site – The Met Philadelphia has trained paramedics to assist with any medical issues. First aid is located in the lobby of the venue, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency, we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our  social pages for the latest developments on event days.

Employment Opportunities

If you are interested in working for the venue please click here.


There main entrance to the facility is located on Poplar Street. The Premium/VIP Ticket entrance is located on Broad Street. All guests using the Premium / VIP entrance must have the appropriate VIP level tickets.

Fan Assistance

If you need assistance while at an event, please see a member of our team.

Fan Mail

The Met Philadelphia will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

Door Times

Gate Door times vary, but are usually 90 minutes prior to show time. Please check the specific event page as these dates are subject to change. Please do not attempt to enter the venue any earlier than the designated times.

Group Ticket Sales

The Met Philadelphia does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (610)-784-5426. Premium Seating sells all VIP boxes and suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to ejection. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guests with Disabilities

The Met Philadelphia strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

  • Ticketing – ADA tickets can be purchased online via You do not need to call the box office to place an order as all of our accessible tickets are available online. Look for the ADA icon on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
  • Day of Show Parking – Accessible Parking is located in the closest available parking lot to the venue. Let the parking staff know that you need accessible parking and they will direct you to this lot. Fans who require accessible parking may also be dropped off right in front of the venue on Poplar Street. If you do not absolutely need accessible parking, please park in the general lots.
  • Accessible Stations – if you have questions or need assistance, we will have a table staffed with customer service employees to help answer questions related to seating or other accommodations.
  • Unexpected Needs – if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
  • Accommodations – All venue bathrooms, concession stands, and merchandise stands are accessible.
  • Hearing Assistance – Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (215) 309-0112.

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Media Relations / Press Passes

Any media inquiries need to be directed to

Medical Assistance

First Aid is located in the venue lobby. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator, please go to the lobby and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.


Merchandise will be available for all concerts at our Concert Gear booths located in the lobby. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Overnight Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.


For parking info, please visit our Parking + Travel page.

Premium Experiences 

For unrivaled hospitality and the ultimate experience at our events, please call our Premium Experiences team at 610-784-5438 or email

Premier Parking

Premier Parking is available for every event. The price will vary based on event. This can be purchased prior to the show via or on site at the venue. Premier Parking is located directly across the street on the North facing side of Broad Street. Premier Parking does not guarantee early exit out of the parking lot.


The Met Philadelphia participates in a venue wide recycling program. You will find recycling bins located thoughout the venue. Please recycle where possible.


Restrooms are located on every level of the facility toward the rear of the audience.

Scalping Tickets

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.

Security Procedures

When coming through the doors, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid station in the lobby and they will give you an alternative to our metal detectors. More information can be found here


Re-Entry is not permitted at The Met Philadelphia. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.


Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. Click here for an outline our general venue’s guidelines.


There is no smoking in the venue.

Sponsorship / Hand Outs

All sponsorship inquiries should be directed to our office- please email: please call (610)-227-1165 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.


Strollers are not permitted inside The Met Philadelphia


Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.


Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.


All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Will Call

Will call tickets are available for pickup at the box office located inside the lobby of the venue. Please make sure that you have a photo ID matching the purchaser’s name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.