Showtime Redefined

FAQ

To reduce staff contact with guest belongings, we have implemented the following bag policy: ALL BAGS OVER 12″x12″x6″ ARE PROHIBITED. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

858 N Broad St, Philadelphia, PA 19130

For more information on Premium Seats, please click here.

The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets.

On show days, the box office will open 2 hours prior to door time. Once open, you are able to purchase tickets for future Met Philadelphia shows.

There is an $8 fee per ticket at the box office.

MasterCard, Visa, Discover & American Express payment accepted.

All allowed / not allowed items are subject to change pending the event. If you have any additional questions about what’s allowed inside, please email us at themetphiladelphia@gmail.com

 

Allowed: 

  • Cameras – nonprofessional only, no detachable lenses
  • Water – up to 1 liter in a factory sealed or empty bottle
  • Over the Counter Medication – must be factory sealed
  • Prescription Medication – the name on the label must match your ID
  • Cigarettes, Lighters & Electronic Cigarettes – smoking allowed in designated areas only
  • Signs – up to 8.5×11 inches in size

 

Not Allowed: 

  • Any bag over 12″x12″x6″
  • Weapons of Any Kind, including spiked jewelry
  • Outside Alcohol
  • Illegal Drugs/Substances, including marijuana
  • Glass Containers
  • Cans
  • Food or drinks (except items on allowed list)
  • Hard sided/large coolers
  • Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
  • Laser pointers
  • Animals (except service animals)
  • Fireworks
  • Selfie Sticks
  • Signs larger than 8.5×11 inches
  • Professional Cameras
  • Wallet Chains
  • Laptops/Computers/iPads
  • Ski Masks

The Met Philadelphia strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please visit us at the box office or see a guest services member.

  • Ticketing – For ADA seating inquiries, please arrive to the box office as early as possible on your show day for assistance and accommodations.
  • Day of Show Parking – Accessible Parking is located in Lot A (the closest available parking lot to the venue), first come first served. Let the parking staff know that you need accessible parking and they will direct you to this lot. Fans who require accessible parking may also be dropped off right in front of the venue on Poplar Street. If you do not absolutely need accessible parking, please park in the general lots.
  • Unexpected Needs – if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through LiveNation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
  • Accommodations – All accessible seating levels have bathrooms, concession stands, and merchandise stands.
  • Hearing Assistance – Guests that require assisted listening devices can contact metphillyboxoffice@livenation.com prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. Please reach out to metphillyboxoffice@livenation.com for assistance.

Phone Number: 1 (800) 653-8000

Emails:
For general venue inquiries, please email: themetphiladelphia@gmail.com
For Premium Seating inquiries, please contact: MetPremiumSeating@LiveNation.com

Yes! For corporate & private event rentals, please contact: themetevents@LiveNation.com

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