Accessibility

The accessible entrance is located at the main lobby entrance on Poplar Street, the door is directly next to the outside box office. Guests that require accessible entry may be dropped off at the corner of Poplar and Carlisle.

There is an elevator located to the right of the inside box office, which can take guests to all levels except for the LOGE LEVEL. If you have Loge level seats and need an elevator to access this level, please visit the box office upon entering for accommodations.

Accessible Parking is located for purchase in Lot A (the closest available parking lot to the venue), first come first served. A visible state-issued plate or placard is required to use an accessible parking spot. Guests needing assistance who do not have a placard can be dropped off on the corner of Broad and Poplar, then use general parking. Let the parking staff know that you need accessible parking and they will direct you to this lot.

Accessible restrooms are located throughout the venue on every level. Please see an usher or guest experience representative for direction to the nearest location.

For accessibility seating inquiries, please head to the outdoor lobby box office as early as possible on your show day for assistance and accommodations.

The box office opens two hours before doors on show days only. To contact them beforehand, please reach out to themetphillyboxoffice@livenation.com or call 215.309.0112.

All floor levels in the venue are wheelchair accessible / accessible by elevator except for the LOGE LEVEL.

Guests that require assisted listening devices or interpreter services can contact metphillyboxoffice@livenation.com prior to the event to arrange for a device.

Please give us at least 2 days notice for assistive listening devices (ALDs) and at least 2 weeks notice to secure an interpreter.

If you need to bring your own food for special dietary needs that are medically necessary, please see a guest services member upon arrival for further assistance. Your belongings may be screened for safety purposes.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Storage is not available for wheelchairs and other mobility devices – please contact metphillyboxoffice@livenation.com for further assistance.

If accommodations are needed for individuals who may not fit in a standard seat, please visit the outdoor box office on show day or reach out to metphillyboxoffice@livenation.com in advance for further assistance.

At The Met Philadelphia, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Special effects like pyrotechnics, smoke or flashing lights may be in use at our events. While this varies on each event, please be advised that many acts include these elements in their shows. Please reach out to metphillyboxoffice@livenation.com on your show day for further information on special effects.

Tickets located in our accessible section can be purchased online at themetphilly.com. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. When you've selected your event and are on the event page, look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets. 

For Accessible seating at The Met Philadelphia, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. Please be advised that day of show accessible seating is done on a first come, first served basis, and our accessible seating area can reach capacity early.

If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through LiveNation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

You may bring your ventilator and plug in at the venue, however seat relocation may be necessary. Please email metphillyboxoffice@livenation.com for further assistance.