Plan Your Visit

The Met Philadelphia box office is located by the corner of Poplar and Carlisle Streets. The box office is open on show days only, two hours before doors. There is an $8 fee per ticket at the box office.

MasterCard, Visa, Discover & American Express payment accepted. Cash not accepted.

To reduce staff contact with guest belongings, we have implemented the following bag policy: ALL BAGS OVER 12″x12″x6″ ARE PROHIBITED. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

VIP Parking Passes will grant you access to Lot A

Garage Parking Passes will grant you access to Lot C

Preferred Parking Passes will grant you access to Lot D

Parking Passes Include City Parking Tax

Lot A opens 1 hour before doors

Lot C opens at 6:00PM

Lot D opens at 6:00PM on weeknights regardless of show time and 4:30PM on weekends

Valet opens one hour before doors, timing varies per show.

***Parking in our lots overnight or on non-show days is not permitted.

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Most events are all ages. Any age restrictions would be listed on the venue and/or Ticketmaster event page.

All allowed / not allowed items are subject to change pending the event. If you have any additional questions about what’s allowed inside, please email us at themetphiladelphia@gmail.com

Allowed: 

• Cameras – nonprofessional only, no detachable lenses
• Water – up to 1 liter in a factory sealed or empty bottle
• Over the Counter Medication – must be factory sealed
• Prescription Medication – the name on the label must match your valid ID
• Cigarettes, Lighters & Electronic Cigarettes – smoking allowed in designated areas only
• Signs – up to 8.5×11 inches in size
• Walkers - please see a guest services member on site for further assistance
• Breast pumps - please see a guest services member on site for further assistance

Not Allowed: 

• Any bag over 12″x12″x6″
• Weapons of Any Kind, including spiked jewelry
• Outside Alcohol
• Illegal Drugs/Substances, including marijuana
• Glass Containers
• Cans
• Food or drinks (except items on allowed list)
• Hard sided/large coolers
• Large or oversized bags/back packs, such as luggage, duffel bags, or industrial/camping-sized back packs
• Laser pointers
• Animals (except service animals)
• Fireworks
• Selfie Sticks
• Signs larger than 8.5×11 inches
• Professional Cameras
• Wallet Chains
• Laptops/Computers/iPads
• Ski Masks
• Umbrellas (non-pointed are permitted, not able to be stored on site)

We do not allow overnight camping outside of our venue for GA shows. You may begin lining up at 7am on the day your show. If you line up before then, you will be asked to leave. We want to ensure your safety as it is our top priority. Also, please remember to hydrate throughout the day when queuing in the heat!

Re-Entry is not permitted at The Met Philadelphia. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Secure pre-paid parking, VIP access, coat check, fast lane passes + more here!

The VIP lot is located directly across from the venue on the north facing side of Broad Street. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

Please fill out this form for all missing item inquiries. We will reach out to you ASAP if we find a match!

Yes! We have meals (burgers, chicken tenders, mozzarella sticks, fries, etc.) and snacks (popcorn, pretzels, candy, etc.) available at The Met Philadelphia. Food can be ordered via QR code on each level of the venue and picked up on the first level of the venue in the lobby. Food can be eaten inside the main hall as well.

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense.

Box Office Phone Number: 215-309-0112

Ticketmaster Phone Number:  1-800-653-8000

Emails:

For general venue inquiries, please email: themetphiladelphia@gmail.com

For Box Office inquiries, please email metphillyboxoffice@livenation.com

For Premium Seating inquiries, please email: MetPremiumSeating@LiveNation.com

For Special Event inquiries, please email: themetevents@LiveNation.com

Yes! For corporate & private event rentals, please contact: themetevents@LiveNation.com

For more information on premium seating, please visit here.

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

The venue begins hiring in early September. If you are interested in working for the venue please email jobs@themetphilly.com.

The main entrance to the facility is located on Poplar Street. The Premium Ticket entrance is located on Broad Street. All guests using this entrance must have the appropriate VIP level tickets.

The Met Philadelphia will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages.

https://www.facebook.com/TheMetPhilly/

An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For assistance with parking purchases, including refunds, upgrades, or other parking-related questions, please contact the Box Office at themetphiladelphia@gmail.com or 800.653.8000

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at themetphiladelphia@gmail.com or 800.653.8000

If a purchase you made during your visit to The Met Presented by Highmark, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at themetphiladelphia@gmail.com or 800.653.8000. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.